Hey wait a second a CRM solution suppose to make me money and keep my business organized and productive, how can it cost me money other than the monthly subscription fees. Plus I pay already a hefty amount per month to begin with for our system, it is suppose to be working well. If you are the general manager for your dealership, and what I just described above is something that just ran through your head then you should really, I mean really look into your current CRM solution and verify its usefulness.CRM is acronyms for Customer Relationship Management, it is suppose to be a system that keeps your dealership running efficiently and help you organize your tasks, customers, appointments and inventory. But poorly designed or developed software can cost you business and money in real Read More…
06.27.10 | Autos | iwellbc
Well let’s begin with the good since it is the first on the list, there are many CRM solution vendors out there. One good feature that every one seems to share is the incoming 1-800 phone tracking capabilities, any respectable CRM solution will offer this feature of recorded phone call from their targeted 1-800 numbers for advertising tracking purposes. The CRM solution providers often are partnered with a voice over IP solution provider to offer their clients this service. Voice over IP call tracking got to be one of the biggest improvements found in today’s CRM or DMS systems for dealers. Another good feature is sales reporting and performance tracking, almost all of the CRM solution vendors offers some sort of way to track their advertising spending, or sales performance. This can go as far as Read More…
06.27.10 | Autos | iwellbc
Wait a second, a CRM solution for my dealership supposes to help me make more profit, easy to use and help me to organize files better. How can it work against me? Well you are in for a treat for some of the hidden problems your CRM solution vendor wouldn’t tell you. Let’s put aside about the outrageous price tag for a moment, just focus on the tools, features and programming logic. Most of today’s automotive CRM solution are all web based, worse yet they are designed by the ex-car sales manager who has absolutely no training or education in computer science or programming languages. The product is usually produced by developers or application programmers who have no clue of automotive business. This gap in knowledge and experience can result in some poorly developed web portals Read More…
06.26.10 | Autos | iwellbc
So for the past 15 years you have been managing your inventory through paper and pen, and for the last 2 years you have moved to an Excel spread sheet to do the same job. Now you are ready for a full blown CRM solution that can update your inventory instantaneously to your website, and get instant traffic and sales calls. But you are not sure which CRM solution to go with? If you have thought about this transition, you have probably realized you have out grown your spread sheet. Now you are ready for more, more than just recording the year, make and model of your inventory, more than just selling price and how many days this car has been in stock. Generally speaking if you have more than 3 sales people employed for your Read More…
06.26.10 | Autos | iwellbc
Just like humans, cars get sick too. Automotive body parts must routinely get checked to keep them in tip top condition as long as possible. No matter what type of vehicle you have, the auto body must be maintained. The auto body parts have to be replaced especially if the vehicle is an older model. Auto parts do wear out after a while and they should be replaced before it’s too late. This is where carbodyparts can assist. They provide the best choices for your automotive body parts requirements. The online store offers top of the range auto parts for Chevrolet, BMW, VW, Ford and many more. Whether you wish to upgrade your car or simply improve its appearance, or even to replace worn out parts, be sure to count on carbodyparts. Apart from Read More…
06.24.10 | Autos | iwellbc